The latest updates to Subsail.
A subscriber's active subscription/membership product IDs are now synced to Mailchimp as ACTIVEPROD. This allows you to segment and send
emails from Mailchimp to subscribers based on the product they are subscribed to.
Sell time-based memberships to your readers, like a monthly or yearly membership. Include your magazine alongside other benefits, like early access, digital content or in-person events. Read more
For each product you can now list specific benefits they include (like digital access, merch, access to a private community, etc.), which are displayed at checkout when using the new horizontal card view. These are available on both membership and subscription products.
You can now set a custom accent colour for your checkout and subscriber account pages. This colour will be used for buttons, links, and other elements, letting you make your pages match your brand.
Products can now be displayed at checkout in a horizontal layout, giving more space to list benefits, and a way for customers to more easily choose between different products. You can enable this from Sell → Customise.
Subsail now sends an email if Newsstand syncs fail, so you are aware if there is an issue. You will receive at most one email per day.
Subsail now supports setting tax rates for Canada's provinces and territories.
Subsail's app is now responsive and scales to work nicely on smaller screens, so you can easily manage your subscriptions and subscribers from anywhere.
Subsail now integrates with Ghost, allowing you to sync subscribers as members in your Ghost site.
Members can be added to specific newsletters or paid tiers in Ghost, or be simple free members, allowing you to give subscribers different access levels to your digital content. Ghost integration page.
Subsail now has a REST API to help you build your own tools and integrations around your Subsail account.
Alongisde this, Subsail also has an MCP server, which you can use to interact with your Subsail account from AI tools.
Read the API page to get started.
You can now optionally collect a phone number at checkout, helpful for some shippers. Turn this on from Sell → Customise.
Phone numbers are displayed on subscription pages and are included in subscription CSV exports.
Postage rates for active subscriptions can now be updated when editing products. Updating postage prices can help cover the new EU customs duty that starts on July 1st, 2026.
Full line items are now shown in checkout summaries, including the price, postage, tax and discounts.
It is now clearer to customers that the billing post code in the card details field is different from the shipping post code field.
The billing post code field now auto-updates to what was entered in the shipping address post/ZIP code field, but can be edited.
"ZIP code" is now shown when United States is selected as the shipping country. US states also appear in a dropdown at checkout, rather than a free text field.
Subsail now supports adding specific US state tax rates for print subscriptions.
Subsail's retry schedule has been updated to help you capture more subscriptions renewals. Subsail will now retry failed payments up to five times over a period of 14 days, rather than three times over a period of five days.
Additionally, any charges scheduled for a weekend will be pushed to the following Monday.
There's a new page in Subsail to help you view renewals data for each issue at Manage → Renewals.
This page lists renewal stats for each issue, including total renewals, successful renewals, and "retry boost", the amount of subscriptions captured during Subsail's retry schedule.
Emails sent from Subsail on your behalf are now sent from Your Magazine <[email protected]> rather than your
specified "From" email address set in Communicate → Settings.
This change, along with some other improvements, should help increase deliverability and improve placement of emails sent from Subsail.
The "From" email address is now used as the "Reply to" address, so any replies to emails sent from Subsail will be sent to you.
Sales fees are now calculated based on the total sales amount for the previous billing period including renewals, rather than just new subscriptions sold.
The CSV export system has been rewritten to be more performant, especially with larger datasets.
There is also a new CSV export option for Pirate Ship.
It's now possible for publishers to edit names and email address of gifters when editing a subscription.
There is no pagination on the Issues page. If you've ever encountered 503 errors on this page in the past, this fixes them.
Subscriber and Subscription search now includes a lot more data points, and support partial search. So you now you can search "pet" and get results for "Peter J" and "[email protected]".
Your first 20 subscriptions are free, no credit card required.
Some of Subsail's lovely customers, past and present...
